2023 Trustpilot, Inc. All rights reserved. I choose at this time to cancel our memberships and truGym continued to take money from my account. It goes against our guidelines to offer incentives for reviews. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Be proactive by paying attention to the customer's needs and offering help or recommendations . It has been three weeks and no one has been in touch. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. It goes against our guidelines to offer incentives for reviews. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Firstly, thank you for reporting this to us. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. I also send two emails through to them and I never even received an acknowledgement let along a response. This happened on several occasions making me again not really want to use the pool and steam room. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk - Trustpilot All of the members that I have encountered at the gym were very supportive and helpful. Probably because I sent it in so long ago and it shows their processing times are embarrassing. I go to the gym because its an only female gym, however its extremly dirty. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Published on: January 2, 2023. Otherwise I would give it a five star rating. Anyone can write a Trustpilot review. Plus side, plenty of cardio equipment. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Its hard to believe this is actually a trading company (for now!). I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Companies can ask for reviews via automatic invitations. You can never get a response from customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Management ineffective and ambivalent. I've asked for head office details and the staff tell me they don't know it. TWO WEEKS go by and nothing. I prefer to go in before work so at 6am and then use the sauna and steam room. Submit an enquiry or refer a friend to truGym today! Your experience matters. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):[email protected], Parmjit Singh: [email protected] / [email protected], Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. 2023 Trustpilot, Inc. All rights reserved. 2023 Trustpilot, Inc. All rights reserved. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. It does seem that there are other members who have also not been refunded. 1/pool too cold to use from me joining in November to February. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. It goes against our guidelines to offer incentives for reviews. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Staff are the ones who represent the gym and are suppose to behave in a professional manner. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Verification can help ensure real people write reviews about real companies. Most of the equipment is very old and remains unfixed for long periods of time. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Graham. We use dedicated people and clever technology to safeguard our platform. I joined truGym last week in Maidstone. Companies can ask for reviews via automatic invitations. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Consistently fail to keep to their own opening and closing times. Your experience matters. All rights reserved. Also more weight clamps are needed as there aren't enough for the machines and free weights. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. typical!!!! Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. We use dedicated people and clever technology to safeguard our platform. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Suggested companies are based on peoples browsing tendencies. DO NOT SIGN UP THERE TERRIBLE! We also ensure all reviews are published without moderation. Save your money, go elsewhere. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Weights are all over the place. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Join the 270 people who've already contributed. Join the 242 people who've already contributed. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Absolutely flabbergasted of the audacity and attitude she had with me. Dreadful management of memberships Id avoid this company and invest elsewhere! I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Absolutely shocking customer service. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Apparently it broke down three years ago and has not been fixed. My branch shut down down and I never received a membership refund. For businesses Categories Blog. Nobody will reply to emails or tweets. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. why would you not notify any body ? A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Join the 263 people who've already contributed. Your experience matters. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Seems like nothing is ever cleaned. I am still waiting for a refund and the information about the instructors.. Huddersfield gym- horrible service, old gym equipment. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). With an attitude like this it will surely be closing down soon. If you like swimming, prepare to be hugely disappointed! Here are 8 tips for writing great reviews. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Verification can help ensure real people write reviews about real companies. A positive and social environment to train and meet people. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 No warning, no contact via letter or email. Join the 266 people who've already contributed. Poor customer service and conflicting information provided by staff! The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Good luck TruGym you are going to need it! Awful!! How many stars would you give TruGym? Join the 248 people who've already contributed. 0 star! Went there this afternoon and there was signing stating the gym was forced to close. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members | Read 61-80 Reviews out of 255 I am very disappointed that you have emailed me as a new member. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Thanks. A nice gym and I enjoy my early morning workouts. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. It was a great gym to start off my journey on becoming the best version of my self. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'.