Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Your online site is a disaster, It does not work to apply a credit. AND TOLD ME THAT "Recine. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. StubHub is offering the retroactive refunds now because the live events industry is opening back up. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale The cash refund will be issued by May 31, 2021 and will. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. Georgia https://money.com/stubhub-refunds-covid-19-cancellation/. Yes . for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Click your state to see if you qualify! Absolutely, you can list these tickets for sale on our site ! Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. I've been a customer for a long time and am not happy. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. There Application crashes. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. All Rights Reserved. The clause is designed to protect both buyers and sellers. 6:00 AM - 7:00 PM PT weekends. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Enjoy! The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Open a new browser and try logging in again. If you purchased on a registered account, your credit is available within your StubHub Wallet. StubHub is also required to process any refund requests it receives going forward for the events at issue. Learn more about how we make money. Have a StubHub question? There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Sorry we couldn't be helpful. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. The clause is designed to protect both buyers and sellers. If you feel like StubHub cheated you, you could take action against them. I saved to buy expensive tickets as a gift for my wife and now we cant go. 1.866.788.2482. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Customer service all the way to your seat, 2000-2022 StubHub. They may sell them for more or less than face value. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. We are changing the way you register and sign-in to the StubHub Community. StubHub changed its refund policy about a month ago. We are changing the way you register and sign-in to the StubHub Community. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. It is now November - this is ridiculous. Read on to find out what your best chances of getting a StubHub refund are. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Hawaii If your payment is pending, well cancel the payment. After this experience, I'll take my business elsewhere. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Would not make an exception,to a hotel reservation I made thru Priceline. It is taking Stubhub about 120 days to process refunds. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Many companies featured on Money advertise with us. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Personal Loans can provide financial relief during an emergency. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Stubhub said they have the seats were listed until a hour past kickoff. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. StubHub also has live chat operating 24/7. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Since its inception 22 years ago, StubHub has grown to 800 employees. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets After the switch, you will enter the email address you use to access the community in order to reset your password. Copyright 2007 - 2023, ContactHelp.com. Who do I contact? Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Covid 31 Refunds 41 StubHub 211. Perhaps Its Time to Switch to Something Other Than StubHub. "The return of live events, the input of customers, partners, and regulators, and the . No problem. After the switch, you will enter the email address you use to access the community in order to reset your password. Harris Teeter. Review the StubHub return and refund policy at ReturnsAndRefunds.com. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. If you have already been paid, we'll charge your credit card on file to recover the payment. These are often free tickets the seller can relist. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. The company does have something they term FanProtect Guarantee in its User Agreement. Get useful tips, expert advice and cute animals in your inbox every week. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. It is free to list tickets for sale, and to search for tickets to buy on StubHub. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Request and Get a StubHub Refund Right Now. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Wish they would help. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Go ahead and file a chargeback on your credit card. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Youll get a refund if your event is cancelled and not rescheduled. There you will see your canceled event credit along with a link to request a refund instead. We have a great help article here which provides the steps to list these Mobile Transfer tickets. It's a code that starts with SH followed by some numbers. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Otherwise you will receive a voucher for 120% of your purchase price. The worst company ever you lost me and a ton of my friends and family. Another way you might reach the company is by sending them an email. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. How to reach a live person: Speak "customer service" at first prompt. "So were afraid that its just gonna be money thrown to the wind.. We do still love going to events and want buying tickets online to be easy and safe. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. The seller would net $85.. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I was only given the option of the credit and the event was in CA. north carolina pickleball tournaments, sinkmaster 550 garbage disposal manual, devon estate agents not on rightmove,