The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. !spoke to Edge lane store about colours in crocs. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Reordered again Sunday afternoon, Monday morning was here. Here are 8 tips for writing great reviews. Ordered coats for 2 of my sons in the sale. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. | Read 8,321-8,340 Reviews out of 55,152 Perfect from start to finish. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Ordered Nike trainers. Replies to negative reviews in < 24 hours. We hope to see you again very soon. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. - Anonymous, posted 4 months ago Returns at Footasylum - Staall.com UK 1996 Retro Nuptse Jacket. Here are 8 tips for writing great reviews. Been trying via live chat, what's app and calling HQ. Discount. Manners cost nothing. Happy from start to finish! Footasylum Refund Reviews | Read genuine reviews on Footasylum refund The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. It goes against our guidelines to offer incentives for reviews. Restrictions apply. footasylum returns faulty Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. In November 2022 I placed an order with FootAsylum and it never came. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Editor, Marcus Herbert. Purchased 2 pairs of Salomon trainers in different sizes. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Will definitely be ordering from them again. Absolutely fuming with this company. Thanks,Rebekah. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. I can't even point the blame at one member of staff because they were all terrible. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Footasylum. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. By continuing to use this website, you agree to the use of Cookies. Search for local Shoe Shops near you and submit reviews. 2023 Trustpilot A/S. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Very disappointing.Would never order from them again! As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Verification can help ensure real people write reviews about real companies. It's your job. Date of experience: January 04, 2023. They sent me trainers in a damaged box. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. This is the last thing I buy from footasylum from here on. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. High performance sneakers, trending streetwear and exclusive product weve got you. Order placed Sunday afternoon and delivered Monday afternoon. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). All rights reserved. If you miss this window, youll have to go through the returns process. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Round and round in circles. Delivery to Australia was super cheap and very very fast! In just a few steps, we'll have it sorted. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Asked for a pair of trainerscould not even tell what the guy said. How are you today? Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Only response was we would receive a call within 8 hours - that was two days ago! Great sale and super quick on delivery. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Avoid this store at all costs. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Start your return online at the Footasylum website. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Also it was delivered to Republic of Ireland avoiding customs charges. For more information on the cookies that our site uses click here. Wow! Simply follow our returns portal link below. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Footasylum - SafetyCulture (formerly iAuditor) 10% off at Footasylum on first orders with this promo code. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. very helpful as Liverpool didnt answer the phone. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. We hope to see you shopping with us very soon. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! All rights reserved. High performance sneakers, trending streetwear and exclusive product weve got you. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. Footasylum Reviews | Read Customer Service Reviews of www.footasylum 1. I would avoid at all costs. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Looks like they have found the nearest spare tatty box to send them out in. Further Details. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. They were dispatched quickly and delivered within a few days to Northern Ireland. Next time it will be JD SPORTS for my next purchase. Thanks,Rebekah. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. She got the problem sorted in minutes. OG Stack Longline Puffer Jacket. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Anyone can write a Trustpilot review. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Unable to get in touch with anyone from customer service to resolve issue. That is great news that they arrived a day early!We hope to see you again very soon. They were dispatched quickly and delivered within a few days to Northern Ireland. They all fit perfectly. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Strengthen your review by uploading photos & videos. Greater than 75%. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. All in all, satisfied with my purchase and dealings with this shop. OL10 2TA. Hey Karl!Thanks for taking the time to leave us a review. Giving one star so I can leave this review. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Over 90 off RRP. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. It goes against our guidelines to offer incentives for reviews. 10/10 will not be using footasylum again. Replies to negative reviews in < 24 hours. We also ensure all reviews are published without moderation. Happy from start to finish! We spoke to Footasylum's senior leaders . When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. If you'd like to return your order, you can within 14 days of receipt. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. First and last time I will use this company. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. - Lisa Lynch, posted 1 year ago @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! We are so glad to hear you are happy with the service. My son lost out on his Christmas presents as a result. Thanks. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Purchased 2 pairs of Salomon trainers in different sizes. Anyone can write a Trustpilot review. In November 2022 I placed an order with FootAsylum and it never came. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Footasylum Reviews | Read Customer Service Reviews of www.footasylum From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Tried to send Crocs back as they didnt fit my daughter. We also ensure all reviews are published without moderation. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Treated myself to some new trainers and jogging bottoms in the sale! This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. They have scribbled size 7 on it. Check out what 59,467 people have written so far, and share your own experience. Just noticed that the box they have sent them in isn't for the correct trainers. Footasylum Reviews | Read Customer Service Reviews of www.footasylum 10/10 will not be using footasylum again. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Lancashire !spoke to Edge lane store about colours in crocs. Price was unbelievable for what I got! Package allegedly dispatched on 11th December and now reported as list in transit! Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). They sent me trainers in a damaged box. To break them up politely to ask for helpit was like I had sowrn at them. Been trying via live chat, what's app and calling HQ. Read Customer Service Reviews of www.footasylum.com - Trustpilot Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Totally shocking service in regards to a faulty item that they . Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. They have scribbled size 7 on it. 60%. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. It's your job. Thanks,Rebekah. Highly recommend and will definitely buy from Zavetti again. Rolling eyes, rude attitude. Do you agree with Footasylum's 4-star rating? A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. Beth is Home Editor for T3, looking after style, living and wellness. AVOID THIS COMPANY!!!! The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. In real life, they are dull, boring and have no character at all. The kind your customers really want. very helpful as Liverpool didnt answer the phone. The lines are open from08:30 - 19:00. T3 is part of Future US Inc, an international media group and leading digital publisher. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Absolutely fuming with this company. Shocking service avoid disappointment. This arrived within only two working days and all items were delivered intact and all there. If valid, the page will refresh and your total will be updated accordingly. Footasylum doesn't deliver on Bank Holidays. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Rolling eyes, rude attitude. Ordered it on Monday and it was delivered on Tuesday. Useless. The range includes footwear, clothing and accessories for men, women and children. Easy! All students enjoy 10% off at Footasylum. 28 Feb. Up to 60% off at Footasylum during the half term sale. Anyone can write a Trustpilot review. Useless. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. We also ensure all reviews are published without moderation. Get your sneaker fix anytime, anywhere with the Footasylum app. Easy! Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Suggested companies are based on peoples browsing tendencies. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Shoved the card machine into our face. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). This time, however, when I ordered, their courier choice was Yodel. 3 ratings with the average rating of 4 out of 5 stars. Would not recommend. Will not use again. Find out how we combat fake reviews. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. How is Footasylum returns process? - reviews.io One very disappointed son this Xmas! That is great news that they arrived a day early!We hope to see you again very soon. Totally amazing service cannot fault. Treated myself to some new trainers and jogging bottoms in the sale! As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Treated myself to some new trainers and jogging bottoms in the sale! You will be contacted by email to verify your review. Got them cheaper than any other website. They have sent them back to me and are refusing a refund. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Very disappointing.Would never order from them again! Reply from Footasylum Jul 14, 2021 Hey! In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! They also offer a WhatsApp device but it doesnt work. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - Ordered standard delivery, was dispatched the next day & arrived the day after. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Was told that neither was possible because I didnt return them in the original shoe box! Email and text communication was prompt and efficient. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Take care!Thanks,Rebekah. Footasylum is a leading UK retailer of fashion streetwear and sportswear. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. 10/10 will not be using footasylum again. Frasers Group reportedly offers to buy Footasylum