dnata customer service agent interview

This employer has claimed their Employer Profile and is engaged in the Glassdoor community. "I understand that your work environment is very collaborative. P.O Box 522, Vice President Commercial RAHEEL PLASTERWALA - Customer Service Agent - dnata | LinkedIn Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. . I was top of my class, and working full time. Take a few minutes to bring your resume to life for the interviewer. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. How candidates got an interview. This question challenges you to think about how you act as a leader in your daily life. Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. First, we get everyone off to a common start. Are there any courses you would recommend I take to round out my experience? Wir entschuldigen uns fr die Umstnde. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. Lack of benefits. It's a better way to conduct such interview method. Careers | dnata Dnata Interview Questions (2023) | Glassdoor Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. Assure the interviewer that you see long-term career potential with Dnata. The typical Dnata Customer Service Agent salary is 16,026 per year. Amongst other general interview questions, I was tested on what do acronyms stand for. Employee engagement went up, and some powerful connections were made. I am proud of my 3.90 GPA. Receiving feedback from a manager or supervisor can be tough. ", "I try to leave the small, quick tasks for last. You should also mention any health and safety related training you have taken. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. Ask me what a JSON or API is and I will tell you exactly what it is. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Customer Service Agent salaries at Dnata can range from 12,143 - 25,205 per year. I have been in the industry 7+ years. Be prepared with specific examples from a recent news story or client reviews. I worked very hard! This was disgusting behavior from an interviewer to question my integrity. I refused to lie, and we stayed late. The most reliable source that I utilize is 'Transport Topics.' Interviews for Top Jobs at Dnata. I would much rather be a dynamic leader. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. Timezone:{%selectedMarker.timeZone%} Be sure to research the kind of environment offered in this position before the interview. Si continas recibiendo este mensaje, infrmanos del problema Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Software Engineer (2) Baggage Handler (2) Auxiliar De Rampa (2) Corporate Travel Consultant (1) Contracts Administrator (1) Passenger Services Agent (1) Intern (1) Airport Customer Service (1) Senior Software Engineer (1) To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Talk to the interviewer about your ability to create a variety of potential scenarios. Contact us here. Free interview details posted anonymously by Dnata interview candidates. dnata - one of the world's largest air service providers - YouTube Candidates interviewing for Vice President and Software Engineer rated their interviews as the hardest, whereas interviews for Airport Customer Service and Civil Engineer roles were rated as the easiest. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Every week there are new volunteers and new individuals with a range of needs. Once You Subscribed, Don't Forget To Verify It From Your Email Address. enva un correo electrnico a First, we get everyone off to a common start. The interviewer would like to confirm that you have a genuine interest in transportation infrastructure. I would be delighted to work at Dnata. Productive and and excellent work place. Therefore, any date prior to 2019 might not be accurate. dnata Jobs - CUSTOMER SERVICES AGENT - GCCRecruitments ". Dubai If you continue to see this Also, what types of career growth opportunities would follow this position? This was disgusting behavior from an interviewer to question my integrity. Would you mind sharing with me your favorite source for transportation-related news?". My co-worker wanted to go home, and he suggested that I lie about our count. In one instance, I had a new coworker who was having some troubles fitting in. "Continued education is vital to me because it allows me to remain current and competitive in this industry. However we know that its what we do afterwards that makes all the difference to them achieving their full potential. Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, Tell me about a time you deal with a difficult customer, How do describe your ability of initiative, What language do you speak except English, Tell me about a time you go above and beyond, Get started with your Free Employer Profile, Auxiliar De Rampa/Agente De Passageiros (1). Job Location: Dubai, United Arab Emirates. Lamentamos ", "While researching Dnata and the local market I did see that there are a few competitors in our area. You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. ", "I would say that my favorite responsibility in my current position is the on-boarding and training of new employees. The purpose of this page is to help you prepare for your job interview. dnata Customer Service Representative Interview Questions - Indeed I do this to ensure that the more complicated parts of my projects are taken care of right away. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. dnata International Airport Operations I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. questo messaggio, invia un'email all'indirizzo Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. I interviewed at Dnata (Dubai) in Sept 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. I want to grow and improve so the more specific my supervisor can be, the more helpful it is. "I completed my Engineering degree in 2011 from University of Florida. real person. Interviews at Dnata Experience Positive 50% Neutral 50% Getting an Interview Applied online 67% Campus Recruiting 33% Difficulty 2.0 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities. Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. Simple and easy to understand the process. How to Answer: Why Do You Want to Work Here? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. "Overall, my career has progressed a touch slower than I would have liked. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. Aydanos a proteger Glassdoor verificando que eres una persona real. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. Get started with your Free Employer Profile, Customer Service Representative Interview. how do you handle your stress in a difficult time? Disculpa {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} Generate a list of pending requests from DMIS to analyse advance work load profile. I would always choose honesty over lying, any day.". The higher priority tasks, I complete first. "The bulk of my industry related education has been on the job training. In addition to all of this, I see that Dnata puts an important focus on carbon footprint. Recruiter contacted me11 %. The process took 4 weeks. We will get enough time to answer the question and no need to be hurry. Everyone has something to offer using their unique qualities.". dnata Employee Reviews for Customer Service Representative - Indeed The process took 3 days. Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. I will always be myself and keep my integrity first. Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. Think about what bothered you about this person and how you were affected by their behavior. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. om ons te informeren over dit probleem. Candidates applying for Customer Service Associate had the quickest hiring process (on average 1 day), whereas Line Maintenance Mechanic roles had the slowest hiring process (on average 240 days). ", "That is a great question, and I appreciate that you consider continued education options for your employees. The process took 3 days. Plan B is always ready to go.". Glassdoor users rated their interview experience at. "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. Dnata Customer Service Agent Salaries | Glassdoor The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Any current certificates and tickets are helpful to bring with you to the interview. The next question was what does API stand for, which I gave the answer. ", "Without safety in the workplace, there would be complete chaos. Interview questions were first added on September 15th, 2012. I was also processed for final interview. I am happy to comply with any checks that you need to conduct.". Dnata Passenger Service Agent Interview Questions | Glassdoor I feel that this role with Dnata is a perfect step in my career now, and for the future. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. Be as diplomatic as possible by highlighting the pros of each. dnata interview questions & answers | Indeed.com Working for Dnata is generally fine, management isn't overbearing and in fact a little distant. We are proud that our reputation attracts talented and motivated people. Dnata Interview Questions (2023) | Glassdoor ", "Yes, I have been asked to lie on the job before. "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. "I handle stress very well, and when you call my references, they will attest to this fact. In my current position, I have had zero accidents in 3 years. "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. Last year I was given the opportunity to take a course in A and another in B. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. {%selectedMarker.country%} "My previous company did not allow for a lot of employee feedback or input so I chose to focus on ways that I could better my performance instead. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. | . Muhamad Abdurohman - Customer Service Agent - dnata | LinkedIn excuses voor het ongemak. Airport Customer Service Interview. Show that you are proud of yourself and your career accomplishments! The interview process at DNATA is long and strenuous as there are many preliminary rounds. 1 Dnata Pax Service Agent interview questions and 1 interview reviews. This allows us to improve and customize your browsing experience. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) . ", "Stress is part of any demanding job, and I embrace it to the fullest. The next question was what does API stand for, which I gave the answer. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. This success showed me that I could dedicate myself to my career, and reach the goals that I set for myself. Please help us protect Glassdoor by verifying that you're a scusiamo se questo pu causarti degli inconvenienti. I interviewed at Dnata (Manila, Manila) in Nov 2022. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de - Is this a replacement search or a newly created role? They were lively and effective, and sales increased by 23% in the first 90 days of implementation. We should prepare about our self very well, I applied online. dnata Employment and Reviews | SimplyHired Interviewer asked me about 7-8 questions and I got the offer next week after the interview. verdade. envie um e-mail para The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. I have multiple safety-related tickets including X, Y, and Z. If you want to ace your upcoming interview, practice with our topical-based interview question sets. For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". We should prepare about our self very well. I admire the creativity and unconventional thinking in business and arts.". There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . I was asked what does JSON stand for and got the first two letters (what is this school)? My dream would be to earn a leadership role with Dnata down the road.". Help the interviewer to determine which personality type you are by answering this question clearly. ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. Able to work under pressure, and possess good problem-solving and communication skills. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. Followed by 2 technical ,1 managerial round. Dnata interview details: 86 interview questions and 64 interview reviews posted anonymously by Dnata interview candidates. Dnata Customer Service Representative Interview Questions This question is not an opportunity to complain about your previous job or company! It shows that I can take the lead on a project without having my hand held.". How you answer this question will reveal to the interviewer a lot about your personality and willingness to get along with others in a collaborative, team-based environment. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. Questions were about math, eye sight, english Grammer and passages but very tricky. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail message, contactez-nous l'adresse "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. an. Our interview questions and answers do not represent any organization, school, or company on our site. We understand that discretion is one of the measures of excellence. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. "I am always interested in learning more about this industry and the changes that are taking place. We will get enough time to answer the question and no need to be hurry. I couldnt complete the last two. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. Si continas viendo este mensaje, I have three years' experience in public transport and four years' experience in private transportation. "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. You can rest assured that if you hire me for this role with Dnata, I will maintain a clean record. message, please email First you will have an assessment test which is basically you need tackle the time limit. Are you able to be productive in any environment? Employee referral22 %. los inconvenientes que esto te pueda causar. Research the company online to discover any opportunities for future growth. I was asked did I google it? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This example could come from a previous work situation, your post-secondary experience, or even a volunteer opportunity. the coworkers were cool and fun and the management was encouraging, supportive and DNATA care . ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. The interview process at DNATA is long and strenuous as there are many preliminary rounds. Perhaps you read infrastructure related magazines, follow particular engineering journals or subscribe to an industry-related blog. "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. I was asked what does JSON stand for and got the first two letters (what is this school)? dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Interviews for Top Jobs at Dnata. Maybe they were unmotivated or preoccupied with their personal life. Caso continue recebendo esta mensagem, Other21 %. Report. That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects. "If given a choice, I would leave my documentation tasks for last. In a previous role, our inventory count was off. Fax:+971 4 3166144, dnata Cargo This year I wrote a new procedure manual dedicated strictly to cost savings efforts. Where do you see yourself growing within Dnata? People cannot deny the ways that you impact their life, regardless of how they feel about you.". ", "That is a great question! Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . However, being a dynamic leader can make you a proponent for change in the organization. The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' To help you prepare for a Dnata job interview, here are 31 interview questions and answer examples. para informarnos de que tienes problemas. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Followed by 2 technical ,1 managerial round. Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. After you pass that portion, you will be asked to remain seated. . ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. There are also a couple of blogs that I follow including Transport Data and Transport Now. Interview questions and answer examples and any other content may be used else where on the site. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. You have likely gained many valuable skills in your career. I certainly enjoy the challenge!". Relax for a minute and collect yourself- Organize your tasks by which ones you can complete independently and which ones you need help with- Take sufficient breaks so you do not exhaust yourself - Communicate your struggles with your leadership or team". The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. No matter which system you use I am sure that I can pick it up very quickly. I read through the job description for those and am interested in working my way into a role like that with Dnata one day. 31 Dnata Interview Questions (+ Answers) Questions were about math, eye sight, english Grammer and passages but very tricky. to let us know you're having trouble. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. I applied through college or university. I appreciate diversity in the workplace! Most frequently, I read Pavement Publications. Interviewed through hireview app. ", "I find myself getting along with most people at work. Handles excess luggage and collect excess payment.

dnata customer service agent interview 2023