Free cancellation up to 48hrs before trip. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. All bookings include free cancellation up to 48 hours before the pick-up time. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. In peak periods this may not be achievable. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. If your additional driver is under 30 or over 65, please check your car's terms and conditions. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. If not, you will need to purchase the cover at the car rental company counter. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Great help received from the kind persons on whatsapp chat yesterday and today. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Please note that all additional drivers must also show a valid driving licence at pick-up. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Read more from https://www.wisecars.com/en-us/reviews. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. It might take your bank extra time to settle the amount. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Seamless booking experience and great price compared to all other websites. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. No charge will be made for amending your booking before the start of your rental. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. I had rented cars for myself and others through Wisecars many times. In that case, special cancellation terms are presented during booking. Amendments can only be made up to 48 hours before the pick-up time. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Your browser settings can be set to inform you before receiving a Cookie. Trustindex ltal hitelestve. Save. In such circumstances, we will cancel your booking with no liability whatsoever. What's Wisecars' cancellation policy? Dear Sara,Thank you for contacting us! Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. The price is at end only a quarter of thee rate! In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. If you haven't started your trip yet, you can change your drop-off time by amending your booking. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. What's Wisecars' cancellation policy? This one doesn't really need an explanation. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. If additional information is required, the process may be extended for another 28 calendar days. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. We also ensure all reviews are published without moderation. They were cheap but the quality of the car was the worst I have ever seen on a used car. In peak periods this may not be achievable. All related documentation must be kept if an insurance claim is submitted. That should not even be separate. You will find the telephone number in the Car Rental Agreement. I'M TRULY IMPRESSED. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. I had questions about requirements of car insurance. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Minimum age requirements on larger cars may also be higher at some locations. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. No way has this company got 4.5stars. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Please make sure you return the vehicle to the same rental company from which you collected it. There might be differences based on offers. All cancellations outside of the aforementioned timeframes will not be refunded. Please make sure you return the vehicle to the same rental company from which you collected it. Please reach out to [email protected] for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Cancellation Protection can be purchased only at the time of booking and is not refundable. ONWise users may obtain an online cancellation quote through our contract administration platform. Their cancellation policy is flexible and their customer support seemed quick and very helpful. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Trustpilot is assessing this review in accordance with our flagging process. Wisecars (collectively we, our, and us) is an international vehicle rental broker. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Minimum age requirements on larger cars may also be higher at some locations. Email Protect your account with two-step authentication Send code In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Access to and use of these images is restricted by terms and conditions of a separate license agreement. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Cancellation Protection can be purchased only at the time of booking and is not refundable. WiseCare Claims and Cancellations | Wise F&I If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Amendments can only be made up to 48 hours before the pick-up time. When you rent a car, you will usually need deductiblecoverage. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. All related documentation must be kept if an insurance claim is submitted. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . In that case, the special cancellation terms are presented during booking. To improve our service and website, we may use small data files known as Cookies. Has anyone renter through Wisecars? - Kauai Forum - Tripadvisor In such circumstances, we will cancel your booking with no liability whatsoever. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Special price and hope that it will be the same at location. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. As with any amendments, just scroll down to the bottom of this page and create a support ticket. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. www.wisecars.com. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. I attempted to rent a car from them for a few days for $535. Even worse, they've created hundreds of fake 'good' reviews to fool people. One of our helpful agents will be in contact with you to address the request. You can also find this information in the pick-up and drop-off details. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). The car rental company will charge you for the additional driver for the whole time that you have the car. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. It is highly recommended to call the police even for the smallest of damages. What's Wisecars' cancellation policy? Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Dominik B was very helpful and nice.However the site is not the best. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. When you rent a car, you will usually need excess coverage. In all these cases, you will receive no refund of the money you have paid. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Company Terms of Service - Wisecars If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Re: Wisecars car rentals. 2023 Wisecars. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Great service! By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. 49 reviews. Some Car Rental Companies in some rental countries may also require an International Driving Permit.