If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Sit back and relax while we do the work. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. Do Vivid Seats Offer Refunds for Postponed Events? Event Specific Terms 3. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. According to court documents, the claim submission deadline has passed. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. But six months later, Discover found that the charge was valid. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation, except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller). Again. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. VividSeats has B rating with the BBB.org as of September 2022. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. 2021 Vivid Seats Ltd. All rights reserved. Our mission is to connect customers with individual ticket holders and amazing. Breaking down the contenders in the seasons most unpredictable Oscar race. General Terms 28. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Whats going on here? Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. Vivid Seats allows refunds under specific conditions. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. Many tickets are accessible only through display via a mobile device. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. It happened to me only once, and I was satisfied with Vividseats customer service. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic, epidemic, or any other health or safety concern, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from us, or deny you access to an event for any reason, such relocation or denial of access will not qualify you for a refund or for other compensation. If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. . . Yes If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. Himberger checked this site for executive contacts but couldnt find any. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. Do Not Sell or Share My Personal Information. PLEASE NOTE: A valid and physical form of identification indicating that they are at least 21 years old must be presented. The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. Special Delivery at least one (1) hour before the scheduled event. Postponed or rescheduled events will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate refund requests from the ticket seller. By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. Vivid Seats's third-party sellers list and sell the tickets. During that investigation, we will review the proof you submit and contact the seller. Can I get a refund for my Marriott Vacation Club Points? In most cases, the company will send you a notice via email after they confirm that an event has been canceled. 2023 Vivid Seats LLC. Despite the early-season drama, its still (almost) anyones game to win. Business Profile for Vivid Seats LLC - Better Business Bureau Buy directly from the venue. As stated above, Vivid Seats is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. Unfortunately, no. A form for initiating arbitration proceedings, Demand for Arbitration, is available on the AAA website. Your order is then sent to the seller for confirmation. Most complaints are from ticket billing and delivery issues. How Vivid Seats Works - Vivid Seats AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. Walt Disney World Resort in Florida will remain closed until further notice. Event date, times, venue and subject matter (collectively Event Details) may change. How do I get my compensation? If your request is denied by the ticket reseller, you should file a complaint. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. What do I do if my event is cancelled? The new miniseries attempts to faithfully re-create the reading experience, but as with any adaptation, certain details dont make the cut. Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. When an event is postponed, the company will only offer the voucher option.