If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. All you had to do was call eBay and it was done. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. Its out of their hands at this point as the buyer filed the PayPal claim. Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. Give a full refund The buyer will receive a full refund, and they'll keep the item. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. You'll also be responsible for covering return shipping costs. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. They say, Buyer beware but what about the sellers? If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Select the applicable selling categories. This is the first time I have ever experienced an issue such as this. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. Press question mark to learn the rest of the keyboard shortcuts. If we're asked to step in to help, we may ask the buyer to return the item to you. I denied the request, now Im pretty much waiting for negative feedback :(. You can also open your Returns dashboard and select View return details from beside the case. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Once you've accepted a return, the buyer should send the item back to you as soon as possible. How eBay Sellers Can Prevent Returns - liveabout.com Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. eBay Money Back Guarantee covers most transactions on eBay. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Thanks for being honest about this. Carefully check the returned item before giving the refund. Return an item for a refund | eBay However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. ("free returns" or "buyer pays"). 01:38 PM Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Now I just have to hope he actually sends back the keyboard instead of bricks. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. For example, if an item arrived with a minor scratch but the buyer is happy to keep it. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. See Exclusions and special coverage. Well which one is it? //]]>-->,