Three beeps and a red light means your card wasnt accepted. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Our vessel also features one wheelchair accessible bathroom onboard. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. There is a 50 cent surcharge per trip for paper tickets. What happens if my transit benefit order will exceed the $300 cash balance limit? Indeed! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Where To Use | Clipper Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? In person at the AC Transit Customer Service Center. Choose to stay logged in or to log out. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Clipper is a regional transit card that can be used on all transit in the Bay Area. Once you do that, it will show up in your account. The correct fare will be automatically deducted and tickets with remaining value will be returned. Fares | SFMTA Both discount and regular Clipper cards can be ordered and managed online. Im so glad that I dont have to go into the office the last two weeks. Loading Value | Clipper At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. To add value to your Clipper card, open your mobile wallet on your phone. When I tag my card, what do the beeps and lights mean? What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Roadshow. How do I pick up the value on my clipper card? : AskSF - reddit Routes available between Seattle and Victoria. Log in to your Clipper account to add backup payment. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Getting Started. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). I was charged the wrong fare. No. Clipper Navigation - Wikipedia We will send an email to confirm that you have updated information in your account. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Your session is about to expire due to inactivity. To add a card to your Android phone, open Google Pay and click the + sign. No notice, even though they have my email? At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. What is the difference between a limited-use ticket and a Clipper card? Economy Panoramic Upgraded window seats in Economy Class. Learn more on our luggage policy. The exception is BART HVD, which will be available the following day. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. See the Google Pay How-To page for more details. There's no need to open an app. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Student EasyPass Program Updates | Parking and Transportation Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Limited-use tickets are not available on phones. School attendance clipped by new transit passes - Oakland North Failure to provide such evidencemay make you inadmissible to Canada. Clipper card scan fails every time, this is driving me nuts! STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. Select Clipper card and follow the instructions to add a card and load value. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. The garage offers parking forONLY $10 per calendar day! Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Bicycles are stored on the outside deck subject to the elements. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Phone. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. What Clipper services are available during the COVID-19 outbreak? Some transit agencies charge fares based on distance or zones. Am I reloading this wrong online? You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. Proof of payment is required. A: Your anger is warranted. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. 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As others have said, it's RFID interference with other cards that's likely the problem. But if a customer already has value on his/her card, that value should not be removed. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Please call 800-888-2535 or submit your request via our contact us page. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Learn more about Clipper START and how to apply here. You can also carry on one small piece of luggage and one personal item. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. We've made it easy with quick guides to every service on Clipper. 2020, Metropolitan Transportation Commission. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. A little work up front helps you save money. Please visit theGovernment of Canadas websitefor more information. Learn more about required travel documents. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Need help planning your trip? Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Complete the form below and a dedicated account manager will be in touch. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. This page includes balance protection, online accounts, and card cancellation. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Clipper isadministered by the Metropolitan Transportation Commission. Youth/Senior Cards. Clipper cards pending pass? : r/Bart - reddit.com You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. 877.878.8883. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. When does the new 31-day pass become active? Should you want to change your booking in any capacity, a $15 USD fee will be charged. We strongly recommend that you check-in online prior to arriving at our terminals for travel. All rights reserved. Seniors age 65 and over get62.5% off with a Senior Clipper card. I'd like to plan my visit to the Bay Area in advance. There are no discounts available at the BART vending machines. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. What happens if I tag on, but I change my mind? Everything you need to know when you travel with Clipper! If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. There are three seating classes on the Victoria Clipper ferry. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Why isnt it on my Clipper card? Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Dumbarton Express. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Update your spam filter by adding [email protected] your list of approved email addresses. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Log in to your account to add a Backup Payment method. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. This page includes protecting your privacy and information retention. What is the best way to tag on the new Clipper card readers? Youth 5-18 years old get 50% off with a youth Clipper card. Check out our sample Victoria Clipper V gift shop menu. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Once you hear a single beep that means youve paid your fare and are good to go! Log in to your account to add a Backup Payment method. Caltrain - Clipper Tip: It takes 3-5 days (really) for | Facebook The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). New to Clipper? Try tagging your card again. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. How do I set up and use a Clipper card on my phone? Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. [email protected]. Please enter the ages for all children 18 and under. You may also bring other food onboard, but no outside alcohol may be consumed onboard. Only registered Clipper cards are eligible for refunds. Home | Clipper No. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Will the toll lanes reduce traffic jams? Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. You will need to tag your card to a card reader or ticket machine to activate it. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. See the, To add a card to your Android phone, open Google Pay and click the + sign. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. So if your primary funding source is declined, your order will be charged to your backup card. If you have an 8 ride pass, your rides will expire in 30 days. 877.878.8883. We do allow walk-up day-of guests to purchase tickets if space allows. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. I have loaded a lot of money on a clipper card through the website months ago. We also offer special discounts for children and military personnel. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. How does Auto-Reload work with monthly passes? For Andriod phones, you may need the move your phone around. Final boarding is 15 minutes before the scheduled departure time. The outside viewing deck does not have reserved seating. To find out more information about replacing an RTC card, please visit 511.org. This is just another barrier to transit: an opaque payment system. For more information, please see our Learn more about using Clipper on your phone. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. See the Apple Pay How-To page for more details. What does it mean to pick up my value and why do I have to wait to do it? It currently shows I have the amount in the pending passes area but shows I have it in cash value. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Add Clipper to your phone before you take-off! You will only need a valid passport (or other valid travel document, see below) to enter Canada. Select "Transit card" and "Add Clipper card". After we collect payment, we will send you an email confirming this. PDF CONNECTION (RTC) Clipper Discount ID Card When will I be charged for my Auto-Reload value? Find out about Clipper cards, visitor and monthly passes, rates and discounts. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. What if Im having trouble using my Clipper card at a bike share station? How can I set up my card to automatically reload? All Access Digital offer for just 99 cents! What should I do if my card is lost or stolen? In order to book using your travel credit please reach out to a reservations agent using our contact us form. Riders are encouraged to get a Clipper Card to avoid the surcharge. How long do I have to pick up the value before it expires? Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Clipper card says still in progress . After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. You will select your seats when making your booking. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Sign up for year-round getaways, special offers, and more. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Visit Us Get an adult, Youth or Senior Clipper card Skip the side navigation menu and go to the main content. This page includes how to tag, card issues, and visitor info. You can also modify your booked seats at anytime by visiting our seat selection portal. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. Transit Agency Tips. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! Clipper is available for mobile phones through eitherApple PayorGoogle Pay. . You can also add value through the Clipper app. I loaded value online, but when I tried to use my card, it wasnt there. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. Key Clipper information translated to Spanish. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program.