A career as an Apple Technical Specialist can be both rewarding and challenging. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Apple is a drug-free workplace. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. You may be communicating with customers over the phone, in person or through email. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Your base pay will depend on your skills, qualifications, experience, and location. After submitting my application it was a waiting game. Necessary cookies are absolutely essential for the website to function properly. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . We deliver a full range of Apple courses, including support and repair training for Apple devices. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. These cookies will be stored in your browser only with your consent. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. This includes knowing how to use the tools and equipment they need to complete their work. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Learn more about your EEO rights as an applicant (Opens in a new window) . As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Copyright 2023 Apple Inc. All rights reserved. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. We deliver a full range of Apple courses, including support and repair training for Apple devices. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . You can find information about the accommodations request process in the. We draw on the differences in who we are, what weve experienced, and how we think. Our training team can help you book training for your organisation or for a third party. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. Copyright 2000-2023 MacRumors.com, LLC. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. You have excellent time management skills and can make decisions quickly. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Do you love how it feels to help others? NOW WATCH: The 6 best new features coming to Apple computers. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. This interview would be the first of six. The entire store team benefits from your commitment to providing the best care for customers. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . Apple expert providing guidance and training on Mac support to other support team members. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Both full-time and part-time jobs are available. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Therefore, we are committed to treating all applicants fairly and equally. Regardless of the situation, your communication skills can help you be an effective technician. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Youll need to be flexible with your schedule. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Apple is an equal opportunity employer that is committed to inclusion and diversity. For more details and to apply, visit macadmins.org. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. The cookie is used to store the user consent for the cookies in the category "Performance". Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. By helping Apple maintain strong relationships with customers, you are instrumental to our success. This requires a lot of testing and coordination between different teams within Apple. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. The best part of working for Apple: It had to be launch days! TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. This cookie is set by GDPR Cookie Consent plugin. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple Inc. All rights reserved. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Analytical cookies are used to understand how visitors interact with the website. . Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. They offered benefit options such as health care for all employees full- and/or part-time. Copyright 2023 Apple Inc. All rights reserved. The entire store team benefits from your commitment to providing the best care for customers. All our courses are practical, hands-on, and led by trusted Apple experts. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. However, we cannot independently confirm if the Weibo account has a proven track record. You will be working with customers one-on-one to help them with their Apple products. Surname must be different to the First Name. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Learn more about the E-Verify program (Opens in a new window) . Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. At Apple, were not all the same. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support The next 10 days were essentially "Apple boot camp." To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. And after you've passed an exam, display your verified digital badge on any professional networking site. Europe's No.1 Apple Training Specialist. Youll need to be flexible with your schedule. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. When a customer needs assistance, you quickly assess their situation. You get to work with really creative people. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Save someone's day. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Certifications are updated on a per product basis annually. At other times, you refer customers to support team members who get them up and running again. Apples most important resource, our soul, is our people. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. A woman in tears came into the store because she had dropped her phone in the water. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. I agree to the. Apples new IT training series begins with the Apple Device Support course. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever.