1.15.30 The HP should also ensure that the claimants health professional understands that a written record will be made of any information given during the telephone conversation and that this will be available to the patient at a later date unless there is harmful information. 1.1.2 The benefit is not means tested and is non-taxable and non-contributory. 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At the end of your consultation, the Health Professional will complete an independent report and send it to the DWP. For urgent help, please see Help & contacts. 1.6.9 Different types of questions should be used where appropriate: open questions which need more than a yes or no answer (for example, Tell me about, What do you do when, How do you) encourage the claimant to describe how their health condition or impairment affects them, closed questions which need a specific answer (for example, Can you, How often) are needed when establishing a fact, such as how often medication is being taken, clarifying questions invite the claimant to explain further some aspect of what they have said (for example, Let me make sure Ive understood this correctly), extending questions allow the HP to develop the story the claimant is giving (for example, So what happens after). 1.6.3 This section contains guidance for HPs on how to carry out consultations, including giving a standard structure to consultations. Before treating a standard claim under the SREL process, the HP should take steps to discreetly gain an understanding of the level of knowledge the claimant has about their own condition and prognosis. There are several things to remember during your PIP assessment. PIP assessment tips : Mental Health & Money Advice 1.4.7 Where necessary, HPs may also seek evidence from professionals by telephone. #7. You can learn more about autism in affected people by buying this book here. (More information on the additional support marker is in the following section.). 1.13.8 If there are changes to the descriptor choice, the HP should complete clerical form PA6 to highlight the evidence used to support any changes and provide full justification for their choice. Are Telephone assessments suitable for PIP claims? - Rightsnet What benefits are available for mental health carers? However, HPs should consider the type and context of certain medications, for example use of depot antipsychotic injections in psychotic disorders. In such cases the claimant may not be able to give an accurate account of their health condition or impairment, through a lack of insight or unrealistic expectations of their own ability. What you should say during the PIP assessment. Failure to provide this may result in the advice being returned for clarification or rework. Healthcare professionals who carry out face-to-face assessments of benefit claimants have lied, ignored written evidence and dishonestly reported the results of physical examinations, according to a two-month Disability News Service (DNS) investigation. 1.10.7 The HP is asked to confirm whether the functional restriction is likely to be present at the recommended point of review. If the HP believes that the AS marker should be applied, this should be indicated in the advice given to DWP. However, the companions may play an active role in helping claimants answer questions where the claimant or HP wishes them to do so. 1.7.21 The HP must ensure that the claimant has given consent for the person they phone to share information. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and I've been through all the guides but can find anything about what to expect in a telephone assessment, like what questions they ask or how they trip you up. The assessor will also make a note of your mental state during the assessment - for example, they'll record whether you look depressed or happy, tense or relaxed and how you cope with social interaction. In addition, variability in a condition may suggest findings which initially seem inconsistent. 1.5.2 In some cases there may be sufficient information to advise on the majority of activities, but which leaves small gaps that it has not been possible to fill through obtaining further evidence or by contacting the claimant. Where a claimant has a PAB they would not be classified as requiring additional support from DWP. When pain is a significant symptom we would expect the claimant to be able to describe the location, type, severity and variability of the pain they experience and the impact it has on their daily life. Can I cancel something I've done when I'm unwell? PIP sits alongside support provided by the NHS and local authorities and is not meant to duplicate that support. A written record should be taken of any telephone discussion seeking further information, using the claimants own words as precisely as possible. The HP should explore any variability or fluctuation in the claimant's condition and functional ability by asking the claimant what they can do on good days and bad days. Get help if you need it. In the case of sensitive/special information, the claimant must be fully aware of the nature and content of the information being processed. You should check for yes if you have one of the following conditions: This is another sample PIP assessment question on mental health: Are you unable to go out because of severe anxiety or distress?YesNoSometimes. You will be declared capable of doing something if you can do it: If you have better and worse days, make sure you explain this to the assessor. 1.9.9 After the CM has decided on their chosen descriptors and determined entitlement, they must select the most appropriate award type and duration. The documents will then be available to be viewed via the claimants record in the PIP Assessment Tool (PIPAT) and/or the PIP Computer System (PIPCS), 1.3.3 Once this has been completed, the case will be referred via the PIPCS to the appropriate AP for them to complete on the PIPAT or clerically as appropriate, 1.3.4 The PIPAT allows the AP to give advice to DWP in an electronic format. The HP should also include details of any alterations to medication which have occurred since the questionnaire or supporting evidence was supplied. If you take someone with you to the assessment, they can also claim travel expenses if they travel with you. Companions should take no part in examinations. 14K PIP, DLA, and AA; 3.4K Universal Credit (UC) 5.5K Talk about your impairment; 1.6K Cerebral palsy; 768 Chronic pain and pain management; 59 Physical and neurological impairments; 963 Autism and neurodiversity; 1K Mental health and wellbeing; 309 Sensory impairments; 753 Rare, invisible, and undiagnosed conditions The purpose of the reconsideration is to try and resolve disputes without the need for an appeal. Simply use the buttons below to share on your social network. Will I need a Work Capability Assessment to claim benefits? PIP telephone assessment nice timing - Mental Health Forum You are most welcome to join today! 1.15.32 Personal information held by the DWP is regarded as confidential. If help is given from another person, the HP should record the type of help, why they need help, who gives it, how often and for how long. 'I feel ashamed in a way I never did before': your stories of PIP Contact a Welfare & Benefits Advisor if you need additional advice or support. How do I pay for private treatment and therapy? Do they need help to carry it out or are they completely unable to do it and need someone else to do it for them? What are my options for dealing with debt? Ask for the assessor to be the same gender as you. If the claimant is persistently uncooperative or if they are clearly under the influence of alcohol or drugs, the consultation should be terminated and the case returned to the DWP, along with an explanation of why the consultation had to be terminated. PIP - Mind The fact that consent has been given (or not) will be made clear in the referral from the DWP and APs should always check that this has been provided. 1.6.56 HPs should use their judgement about the presence of companions during any examination. Your appointment should be a minimum of seven days away. 1.7.27 The HP will be asked to consider the ESA evidence when providing advice to the DWP. 1.7.10 SREL referrals will not contain the claimant questionnaire due to the need to process claims quickly. The HP should record when the condition began and give brief details of changes since it began. What are my options for dealing with debt? HPs enable CMs to make fair and accurate decisions by providing impartial, objective and evidence-based advice. 1.7.12 Consultations are not required where a claim has been referred under the SREL provisions. 1.6.22 If the HP identifies inconsistencies between work and information on the claimant questionnaire, the HP should question these inconsistencies and document the response. 1.15.31 It will be for the individual professional to determine whether they wish to release information about the claimant to the HP. The consultation starts at the point the claimant begins to converse with the HP on the telephone, enters the assessment centre or is met at their home and concludes when the claimant ends the telephone conversation, leaves the premises of the assessment or the HP leaves the claimants residence. You can change your cookie settings at any time. The actual amount of PIP you can get depends on the number of points awarded by the Department for Work and Pensions (DWP) for both components. Any new evidence about how your condition affects your daily life, which you have not already sent to the DWP: A copy of your PIP claim form with you. Once this has been provided, the HP should call the health professional involved in the claimants care again. More than once: Can you repeat the activity as many times as you need to? Where there is a complex, fluctuating condition strong consideration should be given for individual justifications being required. 1.6.64 A claimant may make a covert recording of the consultation without the HP being aware. PIP telephone assessment - Page 10 MoneySavingExpert Forum It is intended to supplement the contract documents agreed with APs as part of the commercial process, providing guidance for health professionals (HPs) carrying out assessment activity and for those responsible for putting in place and delivering processes to ensure the quality of assessments. someone to monitor your mental health. Valid reason: they will rearrange your PIP medical assessment, Non-valid reason: they will refuse your claim. 1.1.10 The assessment for PIP looks at an individuals ability to carry out a series of everyday activities. There are still many people who have yet to move from DLA to PIP, and some of these would be better off moving voluntarily, rather than waiting to be moved by the DWP. So we give the right advice for you, can you answer which Nation you're from? The health professional has already read your PIP form with the supporting evidence that you have to provide about your medical condition. We have translated the site; would you prefer to read in Welsh? It's not based on the condition you're in or the medication you're taking. 1.10.9 The HP should select the No box if they consider it likely that the claimants health condition is likely to improve or that they will adapt to the point that there will be no or a very low level of functional restriction for example, someone with osteoarthritis of the hip who is expected to have a hip replacement in the next few months where a full recovery is likely in a relatively short period of time. Other conditions might be unlikely to see significant changes in impact, which might suggest a longer period between reviews. It is not a diagnosis of your condition or a medical examination. Here's my experience as a disabled woman, you can read about my condition in my chronic journey blog post. 1.7.8 The referral sent to the AP via the PIPCS will include the initial claim details together with the DS1500 or other medical evidence if it has been submitted by the claimant. the safety implications for a home consultation for the HP for example, where the claimant has previously displayed unacceptable behaviour towards the DWP and this has been noted in their case file. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. The HP cannot document any observations made outwith the consultation. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. reading and comprehending written information, organizing a journey or following a route. Daisy2016 Forumite. The professional will then send it to DWP to check if you are eligible for the benefits. Too many people in Northern Ireland have had claims for their Personal Independence Payment (PIP) "unfairly rejected", an investigation has found. 1.6.11 When considering inconsistencies, HPs should bear in mind that some claimants may have no insight into their condition, for example claimants with cognitive or developmental impairments. It must be the claimant who attends any consultation. 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